Here are some of the most frequently asked questions (FAQs) about EatFirst and the services we provide, including corporate catering, kitchen supplies and corporate event management. If you have any further queries, please send an email to support.de@eatfirst.com or get in touch with our food experts online.
Launched in Sydney in 2000, expanding to Europe in 2020, we make it easy to organise food and kitchen supplies for the office. You don’t have to spend hours searching on Google and calling office caterers or suppliers – our single platform makes it easy to find and order corporate catering anywhere in Germany.
Our head office is located in Berlin, but we have corporate caterers and kitchen suppliers all around Germany, including Berlin, Hamburg and Düsseldorf.
We do more than just office lunch catering! We also offer fresh and delicious corporate breakfast catering, fingerfood, canape events, afternoon teas and birthday cake celebrations. If your team is working late in the office, we have dinner options, such as pizza catering, Asian or pasta.
We can also help with corporate events and plan everything from start to finish. A gourmet corporate breakfast for the CEO and staff, a pop-up event, gourmet finger food and drinks for a cocktail party, a buffet for a conference or boardroom catering for VIPS – we’ll make your event memorable and stress-free!
Yes, it’s true! We offer a 100% guarantee that your office catering will arrive on-time and look and taste great. If you’re not happy with your order when it arrives, send an email to support.de@eatfirst.com and we’ll get this sorted for you.
We will gladly help you with all your office catering needs. We can also customise a menu to suit your event, or provide an obligation free, comprehensive and competitive quote. Please send an email to support.de@eatfirst.com, enquire online and one of our consultants will be more than happy to assist.
We work with independent food producers all around Germany, from small local restaurants to specialist corporate caterers. We work with business owners who are passionate about their food and are dedicated to delivering the best possible experience to corporations, just as we are.
Click on the ‘Sign in’ link at the top right hand corner of the browser. On the left hand side under the existing users login section, click on the ‘Forgot password?’ link above the password field. A pop-up will appear asking you to enter your email address. An email with instructions on how to reset your password will be sent to you.
Yes, we will need to register for an account to make a corporate catering order. It’s very simple to order - simply add items to your cart and when you're ready to checkout, you'll be asked to enter your email and password.
We do recommend setting up an account, so you can view past orders, set up recurring orders, favourite and re-order, favourite your preferred supplier, order from your saved address book, track spend and more. To register for a free login, visit our registration page.
Unfortunately, you will not be able to view your colleague’s orders unless you are a master user. We recommend getting your colleague to email the order confirmation to you.
We recommend each user have their own profile/account login, so you can track orders. If you job share, you can share your email address and password, just remember to update the delivery contact!
It’s so easy to get started. Simply visit www.eatfirst.com/de and enter the delivery address in the search field on the homepage. Click the ‘order now’ button to get a list of corporate caterers delivering to that area.
Once you have made your menu selection, click on the continue button at the bottom of the page, or click the checkout button at the top right hand corner of the browser. If you are an existing user, please enter your email and password details or you can continue to order as a guest. Follow the steps to place an order.
Yes of course! Simply visit www.eatfirst.com/de and enter the new address where the food will be delivered to and click on the ‘order now’ button. You will be presented with the best local corporate caterers available for that location.
During the checkout process, you’ll have the option to change the primary contact person’s details, or you can include the name of the person who will be receiving the order in the delivery instructions field. Alternatively, you can also send an email to support.de@eatfirst.com, to let us know who will be there on the day and we’ll ensure that the driver is aware.
Yes, there may be a minimum order, but this will depend on the caterer.
Yes, we absolutely do! We have a wide variety of special dietary menu options available, including vegetarian, vegan, dairy free and gluten free. When you're viewing a menu, use the filters on the left hand side of the page to filter by the special dietary requirement you're looking for!
Yes, most of our corporate caterers offer halal sensitive options. For more information, or for a full list of halal office caterers, please send an email to support.de@eatfirst.com and one of our consultants will be able to assist.
Lead time requirements will vary depending on the caterer. We do recommend giving as much lead time as possible, but most orders can be placed the day before delivery is required. If you require office catering urgently on the day, send an email to support.de@eatfirst.com and one of our customer service consultants will be more than happy to see if we can help!
Absolutely! You can place your order days or even months in advance and you can rest assured that we’ll stay on top of all future orders. And best of all, your credit card will only get charged the day after delivery.
All cancellations are required in writing or submitted through EatFirst’s online platform.
Any alternative change and cancellation policies based on written agreement between EatFirt and the customer can be used as an alternative to above.
If your order has not arrived at the delivery time requested, please send an email to support.de@eatfirst.com.
If you have questions about your order, please contact us at support.de@eatfirst.com.
We have partnered with best-in-class corporate caterers with proven expertise in the production and delivery of delicious food to businesses. Therefore, these caterers will be preparing and delivering your order to your office.
Unfortunately, this is not possible. You will need to complete two different orders for each caterer.
If you do not have a login, you will be asked to enter a password and register for an account when you proceed to checkout. It's super easy to register and best of all, it allows you to edit your order, re-order, view invoices and more.
Nothing is showing up in my area, or my favourite caterer/restaurant is not listed.
We’re working hard to get more corporate caterers on board. If your favourite restaurant isn’t listed, tell us about it by emailing support.de@eatfirst.com. We’ll track them down and see if we can get them on board for you.
You will receive a confirmation email with an order number. If you have not received a confirmation email within 24 hours of placing your order, please contact us at support.de@eatfirst.com
Yes, it’s really simple to modify your order. You can either do this yourself online via our online platform, or contact us at support.de@eatfirst.com and one of our consultants will be more than happy to make those changes for you.
To modify your order online:
The minimum amount of office milk that can be delivered is 18 litres. Or 6 litres when you order fruit as well.
At EatFirst, we aim to find you the best office milk delivery deal for your needs. Please rach out at support.de@eatfirst.com for a free quote.
Delivery fees only apply to orders under 12 litres. For more information, please email us at support.de@eatfirst.com.
No! You are not locked into anything and you can cancel your orders at anytime, provided it’s within the required cut off times.
Our drivers deliver 5 days a week, Monday to Friday. However, this will vary depending on the area.
Based on your quantities/requirements, we will tailor a corporate milk solution to meet your needs. Please email support.de@eatfirst.com and one of our kitchen supplies consultants will be able to confirm delivery frequency.
Yes, in some areas we will be able to deliver within business hours. We do recommend providing us with out of hours access, so we’re able to stock your fridge during the night and you never have to worry about running out of milk.
Yes, absolutely, but please note that this will depend on your location and accessibility. Rest assured that we will be able to tailor a solution that meets your needs.
We can source many brands, including dairy-free alternatives!
All our milk comes with a minimum of 6 days shelf life.
Our drivers deliver any time from midnight to midday, depending on your location and requirements. If you have a preferred time, please speak to one of our kitchen supplies consultants via email support.de@eatfirst.com and we’ll be able to tailor a solution to suit your needs.
The minimum number for office fruit delivery depends on your area - please get it touch with your postcode and we'll let you know what this is!
Yes, fruit preferences are available, or we will be more than happy to choose for you based on season and popularity.
Pricing will vary depending on volume, but rest assured that we have the best pricing and we’ll tailor a corporate fruit solution to meet your needs. Just email us at support.de@eatfirst.com to speak to one of our consultants.
Our drivers deliver 5 days a week, however this will vary depending on the area.
Based on your quantities and requirements, we will tailor an office fruit solution to meet your needs. Please feel free to email us at support.de@eatfirst.com and one of our kitchen supplies consultants will be able to provide you with more details.
Yes, absolutely, office fruit delivery is available during business hours, but please note that this will depend on your location. We recommend providing us with out of hours access to your office, so the fruit is waiting in your kitchen when you arrive in the morning. Please don’t hesitate emailing us at support.de@eatfirst.com and we’ll be more than happy to tailor a solution that suits your needs.
Yes, corporate fruit delivery is available on Monday in most areas. Please speak to one of our kitchen supplies consultants at support.de@eatfirst.com for more information and rest assured that we’ll be able to tailor a solution to suit your needs and requirements.
Our drivers will deliver the fruit any time from midnight to midday, depending on your location and requirements. Please don’t hesitate emailing us at support.de@eatfirst.com if you have a preference and we’ll happily find a solution to suit your needs and requirements.
Our event management fee is a set 10% of your total costs charged onto your order.
This fee covers:
The quotes our events team prepare for you - usually 2 - 3 quotes from different suppliers
Your event manager managing your event from start to finish, including confirmations, schedules, providing a brief to your on-site crew and working the function
If you have any further questions, or would like more information, please get in touch at support.de@eatfirst.com to speak to our corporate events team.
Below are more details on the various occasions and the staff to guest ratio. If you have any further questions, or would like more information on hiring staff for your function, drop us an email at support.de@eatfirst.com.
Cocktail parties
1 waiter: 25 guests
1 chef: 50 guests
Sit-down events
1 waiter: 10 guests
1 chef: 10 guests
Pop-up events
1 waiter: 25 guests
1 chef: 50 guests
Buffet
1 waiter: 25 guests
1 chef: 25 guests
Yes, all staff are hired on a minimum 4 hour shift.
Please note:
You will need to add travel time for all locations outside of the city.
After hours surcharge apply.
We bring in staff 1 hour prior to your event time for set up, plus 1 hour after the function for pack down.
All equipment is delivered either in the morning (between 9am-1pm) or afternoon (between 12pm-4pm).
We recommend your equipment hire comes in the day prior to your event and is picked up the day after.
We recommend basing your alcoholic beverage consumption on roughly 3 drinks per person for the first hour and then 2 drinks per person for each hour after that.
Your guests will also appreciate non-alcoholic beverages, including mineral water, soft drinks and juice. Beverage selection for events should consist of a combination of beer, white wine, red wine, sparkling wine, sparkling mineral water, and a selection of soft drinks and juices.
The most popular wines to serve are:
White: Sauvignon Blanc
Red: Cabernet Sauvignon
Note: You can get approximately 6 glasses of wine out of a standard sized wine bottle. 24 bottles of beer come in a case.
Our corporate functions and events team will be able to provide you with more details and recommend a corporate drinks package that suits your needs and budget. Simply give us a call on +49 30 81459126 or email support.de@eatfirst.com to get started.
As these functions can be complex and require a number of suppliers and caterers, we recommend 7-10 days notice is given. However, we will do our best and work with as much lead time as you are able to provide.
Please give the EatFirst event managers an email at support.de@eatfirst.com and we will happily source a menu that suits your needs and budget. We want to make sure that your event is amazing!
Yes, absolutely! Need a coffee cart or an ice cream pop-up for your summer corporate event? We can source anything for you! Just send an email to the EatFirst event managers at support.de@eatfirst.com and we’ll take it from there!
We do require a minimum of 5 working days notice for cancellations to be accepted. If any specialist equipment or items need to be ordered for your event, this may be subject to change. Orders cancelled after the above days may incur charges based on expenses incurred by EatFirst or the supplier. We will do our best to minimise these charges for you.
If you have any problems with your order, please email us at support.de@eatfirst.com to speak to one of our corporate event managers.
